Call +61 2 8132 1604 (AEST) when you want to talk it through, particularly for withdrawals; calls are typically picked up in five minutes, day or night.
How a complaint moves from a first e-mail to a formal answer, so you know who decides and when.
Describe what happened
Send your complaint to [email protected], describing what happened, when it happened and what outcome you want. Keep the first message factual and dated.
Jackpot88 Casino reference number
You will get a reference number and a written reply within two hours of sending. Reply to that same thread so your history stays in one place.
Ask for a manager review
If the reply does not settle it, ask for the case to go to the complaints manager. A senior staff member then reviews the file and answers in writing.
Jackpot88 Casino and the board
Once the internal process is exhausted, take the case to the Gaming Control Board Curaçao, the regulator that licensed Jackpot88 Casino N.V. under OGL/2009/4269/935.
Stuck right now
Clear up the last details
Jackpot88 Casino keeps answers short, then hands you a person when the short version runs out.
trustCan I take it further if the first reply misses the point?+
Say so plainly in the same chat or email thread, and a supervisor picks the case up. If the outcome still does not sit right with you, send the details to [email protected] and we escalate from there, including to the Gaming Control Board Curaçao.
trustWhy do I have to write in to get my data?+
Email [email protected] and we action it under the Australian privacy principles. Send it from your registered address so we can match the account, and we remove or hand over the data within the period the law allows.
trustHow long until someone actually replies on a Sunday?+
Support stays on hand 24/7 in AEST, nights, weekends and public holidays included. On live chat a real person typically answers within three minutes, by email within two hours, and a phone call is usually picked up in five minutes.
trustDo I need to speak another language to be understood?+
Do I need to speak another language? No, English is one of the languages we answer in, along with German, Finnish and Norwegian. Stick to English and you reach the same team on the same channels.
trustCan I shut my account down and open it again later?+
Can I close my account without a fuss? Yes. Ask through live chat or email and we lock it down; you can also set self-exclusion or use BetStop National Self-Exclusion Register. Reopening later needs a fresh request from you.
trustHow long does a Jackpot88 Casino check take before I can withdraw?+
Most checks finish in 54 hours after we have your proof of identity, proof of address and payment method confirmation. Send clean, uncropped images and that 54 hours is usually the worst case, not the average. Withdrawals wait until the check clears.
Licence details
Who is Jackpot88 Casino licensed by?
The company name on the licence is the one you deal with, matching how the brand has run since 2009.